Refund policy

IMPORTANT INFORMATION

  • You have 30 days to return your items.
  • Refunds are processed within 14 days after receiving your return.
  • No restocking fees will be charged.
  • Return shipping costs are the responsibility of the customer.
  • Exchanges are accepted.
  • This return policy is subject to our Terms of Service.
  • Returns are only accepted with prior approval. Unauthorised returns will not be processed or refunded.

RETURN PROCEDURE

For any reason, you have 30 days from the date of delivery to return your items. After this period, returns will no longer be accepted.

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • In the same condition as received
  • In the original packaging

To initiate a return, please contact us first at: support@charles-harrington.com. We do not accept returns without prior approval. Once your return request has been approved, you will receive the return instructions and address.

Please ensure the items are securely packaged and shipped using a reliable carrier. Return shipping costs are the responsibility of the customer. No restocking fees will be applied.

For hygiene reasons, underwear cannot be returned once the packaging has been opened.

RETURN ADDRESS

All approved returns must be sent to our warehouse. Please do not send any items before receiving written approval from us — unauthorised returns will not be accepted or refunded.

CHN Warehouse Address
Recipient: Phoebe + win-winfulfillment CHN SNG092711
Address Line 1: No. 160 Nijiayan Road
Address Line 2: Jiangbei District
City: Ningbo
State/Province: Zhejiang
Postal Code: 315000
Country: China

REFUNDS

Once your return has been received and processed, you will receive a refund within 14 days using the original payment method.

If you experience any delays or issues, please contact us at: support@charles-harrington.com

EXCHANGES

Not fully satisfied with an item and wish to exchange it? No problem.

Please contact us at support@charles-harrington.com, specifying the item(s) you would like to exchange and the reason. We will do our utmost to ensure your complete satisfaction.

CANCELLATIONS

To cancel your order, please email support@charles-harrington.com as soon as possible.

Once your order has been processed, it can no longer be cancelled.

DAMAGED OR INCORRECT ORDERS

If you have received an incorrect or damaged item, please take clear photographs and send them to support@charles-harrington.com, along with your order number.

We will resolve the issue as quickly as possible and sincerely apologise for any inconvenience caused.

Our customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: 10:00 AM – 5:00 PM (EST)

Shop Name: Charles Harrington
Company Name: Seven Eight Ten Limited LLC
Business Address: 2106 House Ave, Suite 686, Cheyenne, Wyoming 82001
United States

Phone: +16812732567
Email: support@charles-harrington.com